Testimonials

“I wanted to send you a note to thank the below team members of your Technical Support Staff. Denis S.Chris RSteve KDarek GMike MChris M Iam a small-time hosting provider and retired Sr. Technology Architect from IBM. As a former 3rd level support person, I can appreciate the terms "support matrix" and "scope". While these members strictly (kindly and professionally) enforced your support matrix, each of them voluntarily provided "tips" and "answers" in their follow-up posts. These tips saved lots of time for me and your team as well as provided "education" to me since I'm not an expert in Linux. For a few years, I've created tickets regarding a possible spammer take-over of my server space. Daily, I would see messages in the mail queue that were being sent on behalf of webmaster at my domain.com Those tickets/questions were never resolved until the situation got so bad that I was sent an AUP - Spam TicketYour Teammates informed me as well as told me how they found spammers sending over 4,500 spam related emails every 10 min. My hosted domains were not available during this take-over. Your Teammates, seeing how serious this matter was with my service offering and reputation, diligently investigated and found that my CMS Product Offering had a script that was causing the problem (KTML a browser-based WYSIWYG HTML editor). They gave me tips to better monitor and manage the mail queue and web connections ( over 800 at one time, sending 4,500 emails). My product required a re-write. When put into production it solved the issue. Although there are still many spammers connecting and looking for the file (toolbar.php), they immediately disconnect and the mail queue is fine. You are lucky to have such professional Teammates.”

“I expect my web development business to grow a lot this year. I had outgrown shared hosting and really wanted the control of a dedicated server however I didn't have the budget for it. Your dds200 VPS was the perfect solution for me and my business.”

“I have been with Rackforce for 2 years now and I can not say enough good things about the support that is offered by them. They are always available when I need them and they are timely and accurate with their work. Finally a hosting company is doing sales and support of their products the right way. ”

“As a full solution online agency we create visually stunning websites for clients and provide hosting services for these sites. A majority of these sites are for publicly traded companies where a site being offline is a critical matter. After being let down by several hosting companies and other managed data center solutions we found RackForce. RackForce has provided us with multiple, reliable servers in a stable, secure data center. Being able to use the Tivoli storage manager for automated backups on a Windows server and the use of the storage area network for automated Linux backups has proved to be a great, reliable backup solution. Pre-installed Plesk and cPanel control panels allow for quick deployment and advanced site management features. Support issues are answered in a very timely manner with excellent expertise behind the answers. We are extremely pleased with the services and support offered by RackForce and will continue expanding our hosting environment within the RackForce infrastructure. ”

“You guys have done a great job over the past week of helping get this migration completed on 2 fronts. I cannot express enough how comforting it has been to know that having problems and having help solving them from the support staff at RackForce helping to fix, adjust and remedy all situations has been. What is even more comforting is known that RF did all of this without a moment of thought for charging for services.The above process has validated my move to migrate from my other provider to you folks and assures me that my 2007 plans of adding additional servers with RF will be the right choice.My confidence is high and you are more than welcome to use my comments to attribute your work for others.”

“I have been hosting with RackForce for about 6 months now and have never been happier. Their support staff is second to none. I have tried some of the other guys attempting to save a little money but after spending a day trying to get satisfactory results from their tech guys I quickly canceled the account and came back to RackForce. RackForce tech support generally replies within 45 minutes and often times fix the issue for you.”

“We have been using Rackforce services now for two years and love the prompt response to tickets. Keep up the good work!

FUSE INTERACTIVE”

“I just wanted to say that I think what I like most about your service is your prompt, cordial, and comprehensible technical support staff. Almost every time I have a server problem that I can not solve, they seem to go beyond their call of duty to help me out. Their patience in dealing with the requests for help by numerous less-experienced and probably naive customers (myself included) is remarkable, especially considering the impersonal nature of communication. Not to mention they are technical experts in their field, and always have an answer for me that makes sense. So kudos, and keep up the good work.”

“I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.

After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.

I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.

I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.

It brings it all down to one thing for me.

My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!

Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!”

“After using a 'Budget' VPS and suffering through unexpected outages, severe remote connection lag, and bad customer service I wish I would have switched to RackForce a year ago. The difference is not only in reliability, connection speed, and processing times, but the professional attitude that will keep me as a happy customer for many years to come. ”

“We moved our online voting system from another provider to the Enterprise ddsCloud this year and choosing RackForce was a terrific decision! We now have extreme redundancy, increased capacity and the greenest technology in the industry. We are also very satisfied with RackForces level of support. Thank you and keep up the good work!”

“RackForce has worked in partnership with us to design a solution that gives our payroll and employee management platform the performance and reliability we need to offer to our customers. Since switching to the RackForce Enterprise Cloud platform we have enjoyed rock-solid stability and consistent performance. We have been impressed with how well SQL Server performs on this virtual infrastructure. The Cisco ASA 5520 virtual firewall instance provides excellent security, was simple to configure and is easy to manage remotely.We get first-rate service from knowledgeable technicians who respond to our requests quickly and professionally through a simple-to-use online ticket solution.Overall I could not be happier with the platform and services; to me it is like having an appliance that just works when you turn it on – we do not even think about it.”

“Rackforce has been a working partner with Trillium Internet since 2004. In that time the sales team has worked with us to find the best solutions, and when necessary the tech support team have been terrific. I would highly recommend Rackforce for all server needs. ”

“Paul helped me with a mailserver issue earlier this morning. He did a very thorough, professional job and answered all of my questions to my complete satisfaction, doing so very quickly and without delay. He is a credit to your organisation!”

“I would like to give a testament to your great service. I have never worked with any other hosting company and I will not if RackForce is around. Why leave something as good as this. You did a great job assisting our people on this project and all of our growing pains this last 3 years.All the best to the technical support team.worldspec.org”

“RackForce is real value for the money. It works well and I recommend them. ”

“Customer support for our virtual Linux server is superb. Thanks(update)We purchased the service to provide a proxy service whilst we upgraded the bandwidth to our UK site. The bandwidth upgrade is complete in the UK, and we are serving the same content from our UK data center. We are very happy with RackForce service, and extremely satisfied with Customer Support we have received. We are would be happy to be a reference customer. We will return should we need a similar service in North America in the future.”

“We have been with Rackforce for several years for our entire hosting business, and have found the new enterprise cloud system to be first rate. Their dedication to service and support has been excellent and the stability of the infrastructure has allowed us to grow our business.”

“In one word, Rackforce "rocks". Their service is professional and excellent. I could say that Rackforce could be taken as a model by other hosting companies. I would recommend to companies who would like to have a stable online presence.”

“I have worked with quite a few hosts, none have compared to rackforce.

Rackforce is one of the quickest in assisting you it times of need that I have seen ... and the uptime is amazing!

The package price points are simply amazing for what you get, for a reasonable price you have really no bandwidth limits, no hidden fees, and simply the best customer service in the industry.”

“I appreciate the speed and accuracy as well as security measures I have seen. I have not seen such to this degree of professionalism from MANY web hosting and services outfits spanning the entire continent. Your team of engineers approach perfection.”

“RackForce hosting has been truly a great webhost. The speed and the uptime are very good, and if there is a problem the support staff responds very fast. If you looking for a place to host a website that you need up 24/7 choose RackForce. Even though I run a network of servers I keep my main site with them because if anything goes wrong on my side I know my company site is still online.”

“Smoothest set-up ever, everything was perfect, even the one thing I thought was a minor issue was not, I switched browsers and everything worked perfectly. Doug provided me with excellent information and customer service, my account and VPS were set up super-quickly and I could not be happier. This is what a hosting company should be.”

“RackForce is a amazing "Plug-in" to any company dealing with Web, it let you never worry about additional finance resources because dealing with RackForce means make painless money”

“Just wanted to take a moment an tell you how pleased I am with your server and especially the support you provide. I am extremely happy that I made the decision to switch all of our hosting account from our old provider to your company. Your servers are rock solid, your network performance and support are far beyond what my expectation were. Keep up the good work and if you need references, I would be glad to share my experiences.”

“I have been using Rack Force for a very long time. I did try putting my websites with other providers to save some money but in the end none of them could compare with the reliability you get here. I work with political campaigns and it is crucial that everything is online 24/7 or else there are lots of angry people. The RackForce network is always fast & there when you need it! If you are looking for a truly reliable no fuss host choose this company.”

“My compliments to your staff on providing a truly first rate service. It is refreshing to come across a company who puts such a high emphasis on providing reliability and customer satisfaction.”

“A professional and courteous company with a great support matrix. ”

“To Whom It May Concern:

I am writing not to complain, but to praise one of your employees. Joel M. has many times gone above and beyond in his support of my account. He has answered the idiotic questions and completed the most difficult tasks. I believe that if it was not for him my company would not be doing as well as it is, and I would not have as many happy customers.

I was hosting through three different companies before finally coming to Rack Force. The customer service here is the best around. That is the reason I am here, and will continue to stay here. People like Joel make my life as a middle man between my customers and my server a lot easier.

Again I would just like to commend Joel for his expertise, knowledge, patience and support.”

“Greetings, Our Company – ScheduleForce – has had the opportunity & distinct pleasure to work with Rackforce since the early part of 2004. In the early days, with just a handful of customers – we were probably a small fish compared to some of the other Rackforce customers – but they always treated us with the kind of respect and response time that you would expect out of a world-class datacenter. There has never been a time that we are more happy to be a customer than now. Our customer base and volume has multiplied more than 10-fold since we started in 2004, and while we do not plan on slowing down any time soon – it is reassuring to know that Rackforce is not slowing down either. They continue to lead with their growth and quality of service. Thanks Rackforce! Ben Wasyliuk – Owner ”

“When you get to the point where you wonder what support type will be quicker, ticket vs phone, it is because service speed was reinvented by RackForce.”

“Thank You for the great tech support. Kudos! One of the very reasons I have been with Rackforce for a number of years. ”

“I pride myself in offering exceptional products and services to my customers and RackForce is the perfect compliment to my already high standards. The product, service and support I receive from RackForce allows me to focus on my customers, not if my servers are up or not. Thank you RackForce. ”

“I have been with RackForce now for a couple of years and their support has been superb. Support tickets are responded to within a matter of minutes by techies who really know their stuff. I also like the way you can scale up and down your hosting package in line with your requirement with no downtime or inconvenience. www.techyforums.com”

“Your Tech Support is AWESOME! I just wanted to let you guys know how great my experience with Rackforce tech support has been. You guys have helped me through the a series of issues on the server and worked around the clock to get the server up and working again. Keep up the great work”

“The difference between hosting providers is not the machines they use, the bandwidth they offer - or even the pricing. It is in the quality of the support services they offer. When you are running a business with a hosting provider, you need support services that will keep you running 24*7. We have found that RackForce offers the most professional and capable support services available - helping us keep on online business up and running around the clock. Of course, their product is great too - but it is their great support and troubleshooting that makes us loyal RackForce customers.

The SmartPM team”

“After years of running my own servers and doing my own hosting, I was pleased to find Rackforce. They handle all the messy stuff like the maintenance of the server, the internet connection and I get to spend all my time on the important stuff.

I am also extremely impressed with the excellent server I have received on behalf of all the staff at RackForce.I have left doing hosting on my own and plan on staying with RackForce for a good while.

Thanks RackForce!”

“You guys should be called Rack ROCKS!!!!!!!, not RACK FORCE, I am so pleased with my VPS!I had tried 4 different companies and all were nightmares. Your servers are so stable, the monitoring system is great, the control interfaces are great, the support? What can I say? It is so refreshing because the people on the line (which do not take long to connect to) are friendly and extremely knowledgeable. The best thing is that the cost is a small fraction of what I was paying before, and I receive many more add-ons and domains. Thanks!”

“We have worked with RackForce for more than six months now. The customer service team is quick and professional. We truly depend on you. ”

“I am very impressed with how quickly your team takes care of any problems. It is refreshing.”

“I don't know how you guys do what you do. You found the magic formula to give your customers speed, quality, and price. Before RackForce, I thought that was impossible. In the past, we have always managed our own hardware in an off-site colocation facility. With you guys, we get 10x the bandwidth and all the hardware support we need for about 30% less than what we paid for an empty cabinet from our old provider. Needless to say, we will be moving all of our servers to RackForce over the next few months. ”

“RackForce has proven to be a no muss, no fuss hosting provider. It works well, support is prompt and effective, and I can focus on the site itself. I highly recommend them.”

“I would like to thank all the support technicians who helped myself and my clients out so much in the past few days and in general throughout our service term with Rackforce. Their help and support was invaluable, and greatly rested the nerves of my clients. I will most definitely keep referring people to Rackforce for their server needs. Thank you! ”

“Since I began writing web sites in April of 2005, the sites I wrote were all published on various shared hosting plans. I learned a great deal, had fun and then experienced limitations. Over time, I discovered that a need for more backend control in my site authoring was necessary and I began researching various dedicated and virtual hosting providers. In so doing, I performed many searches and read many articles on and about several hosting companies. In my research I spoke to a few hosting companies by phone and attempted to reach several others, without success. In contrast to the vast majority of hosting companies I unsuccessfully attempted to reach, the Rackforce Sales Team and Technical Support Team have always been readily available by phone, via Live Chat and/or by their �Fast Attack� technical support program.

Considering the fact that I had never hosted my own site, I had concerns about a number of technical aspects of hosting technology. I was unsure if I could tackle hosting my own sites and be the server administrator without experiencing major technical difficulties. In February of 2007, I signed up for a hosting account with Rackforce and selected the dds400-l. I can attest that Rackforce has helped me tremendously and I am now the sole server administrator for several web sites, with many more to come and my experience with Rackforce has been great. If you have concerns about being able to establish contact with your hosting company, please note that when Rackforce says �24x7x365 �Fast Attack� Support�, they mean it, as my inquiries have always been fully addressed, beyond my expectations, and done so professionally, courteously and expediently.

Without further ado this written testimony is being provided in support of Rackforce.”

“Meeting our Eco Friendly requirements. We were ecstatic to find Rackforce, the only company meeting all our requirements: Eco Friendly powered hosting, reliable and good support. Without Rackforce, we would not be able to offer the same level of uptime and low-latency services to our customers. Also our customers demand the most environmentally friendly business partners, and thanks to Rackforce it is a promise we have been able to deliver on. Thank you! ”

“We have been Rackforce clients for several years during which time we enjoyed a level of service that is second to none. Recently our server was compromised by a spam attack which resulted in some serious problems with our SMTP and POP3 mail servers. Your support team went above and beyond in helping us resolve the issue, demonstrating beyond any doubt why it is vital to host with a company such as Rackforce. We have, and always will recommend Rackforce technical support to our clients as a company that can be relied on. It is so reassuring to know that when the chips are down, Rackforce has you covered. ”

“When I went shopping for a new hosting provider a couple years ago, I had a specific shopping list of features I wanted and a target price point. RackForce.com was the only provider that managed to exceed my feature list at a price that was well within my budget. But it was after I had become a customer that I discovered how amazing their customer support is. I've opened a ticket on a saturday and had the issue resolved within minutes. I have not experiences support like this from any other company, anywhere. ”